Motivational
Analysis of Avoidance in Organizational Conflicts: Japanese Business
Employees' Concerns, Strategies, and Organizational Attitudes
K. Ohbuchi, Y. Hayashi & K. Imazai |
To
examine motivational factors of avoidance in conflicts, we asked
154 employees of business organizations in Japan to rate their experiences
of conflicts with supervisors in terms of strategies and concerns,
which were formulated on two dimensions (the concern area and social
value). Collectivistic concerns (group order/coherence and interdependent
identity) increased avoidance while individualistic concerns (fairness
and power) decreased it. The latter concerns urged confrontational
tactics, instead. Japanese employees who had strong commitment to
their organizations were concerned with collectivistic concerns,
suggesting that conflict concerns mediated the relationship between
organizational attitudes and reactions to organizational conflicts. Key words, organizational commitment, conflict resolution, avoidance, Japanese employees |